811c Privacy Policy — Member Personal Data Protection

811c values the privacy of every member who uses our platform. This Privacy Policy is designed to clearly and transparently explain how we collect, process, store, and protect your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).

This policy applies to all users accessing the 811c website at 811c.onl, the official 811c mobile app, and all online services we offer. By registering an account or continuing to use our platform, you acknowledge that you have read, understood, and agreed to the terms set out in this Privacy Policy.

If you have any questions or concerns regarding your data privacy, our Data Protection Officer (DPO) team is available to assist through the support channels within the platform. We are committed to responding to all privacy-related enquiries within three (3) business days.

811c only collects data that is strictly necessary to provide members with a safe, fair, and efficient service. We do not collect excessive or irrelevant data beyond what is required for platform operations.

Data you provide during registration, such as your name, email, and phone number, is mandatory. Without this information, we are unable to open or verify your account. Other data such as communication preferences and additional profile details is optional and can be updated at any time through your account settings.

811c processes your personal data only for legitimate and necessary purposes. We do not use your data for purposes unrelated to the provision of platform services without first obtaining your consent.

The following are the primary purposes for which we use your personal data:

• Account management: Opening, verifying, and managing your member account, including the KYC process and age verification.
• Transaction processing: Processing deposits, withdrawals, and all financial transactions securely and accurately.
• Platform security: Detecting and preventing fraud, money laundering, duplicate accounts, and other security threats.
• Customer support: Helping us resolve enquiries, complaints, and technical issues you report to our team.
• Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling and provide appropriate assistance.
• Service communications: Sending important notifications regarding your account, transactions, policy changes, and offers you have subscribed to.
• Platform improvements: Analysing aggregated usage data to improve platform performance, usability, and content.
• Legal compliance: Fulfilling reporting obligations to the relevant authorities in accordance with applicable laws.

811c respects your privacy and does not share your personal data with external parties except in the circumstances described below. Every third party that works with us is bound by strict confidentiality agreements and must comply with our data security standards.

• Technical service providers: Companies that assist us in operating the platform, such as hosting providers, payment gateways, and identity verification services. They may only use your data for purposes we direct.
• Regulatory authority: Government or regulatory bodies entitled to information under Malaysian law, such as Bank Negara Malaysia and the relevant law enforcement agencies.
• Gaming partners: Game software and Live Casino providers who need to process certain data to ensure game fairness and integrity. Such sharing is limited strictly to the data required.
• Legal process: When we are required by a court order, legal mandate, or direction from a competent authority to disclose certain information.

In the event of a business merger, acquisition, or asset sale, member data may be transferred to the new entity. In such cases, 811c will notify all members in advance and ensure the receiving party adheres to equivalent or higher privacy standards.

811c continually invests in the latest security infrastructure and procedures to protect members' personal data from unauthorised access, disclosure, alteration, or destruction. Our approach is multi-layered — spanning physical data centre security through to technical protocols and staff training.

• Encryption of data at rest and in transit: All sensitive data is encrypted using AES-256 at rest and SSL/TLS 1.3 in transit.
• Two-factor authentication (2FA): An extra layer of security for login and high-value transactions to prevent unauthorised access even if your password is compromised.
• 24/7 Monitoring: Our security team continuously monitors systems using real-time threat detection tools to identify and respond to any suspicious activity immediately.
• Internal access controls: 811c staff may only access member data on a least-privilege basis — meaning each person can only access the data necessary to carry out their specific responsibilities.
• Regular penetration testing: We conduct regular security assessments by independent experts to identify and remediate system vulnerabilities before they can be exploited.

The 811c website and app use cookies and similar tracking technologies to enhance the user experience, maintain session security, and analyse platform usage patterns in aggregate. Cookies are small text files stored on your device when you visit our site.

You can manage your cookie preferences through your browser settings at any time. However, disabling essential cookies may affect platform functionality and your gaming experience. For more information on managing cookies in popular browsers, please refer to your browser's help documentation.

As a 811c member, you have certain rights regarding your personal data under Malaysia's Personal Data Protection Act 2010 (PDPA). We fully respect these rights and provide simple mechanisms for you to exercise them.

811c retains your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by applicable law. When data is no longer needed, it will be securely deleted or anonymised.

• Active account data: Retained for the duration your account remains active, plus any additional period required for audit and compliance purposes.
• KYC and identity verification data: Retained for a minimum of 7 years after account closure in accordance with Malaysia's AML legal requirements.
• Financial transaction records: Retained for 7 years in compliance with financial reporting and tax compliance requirements.
• Platform activity logs: Retained for 2 years for security and investigation purposes if required.
• Support communication data: Retained for 3 years to allow us to reference interaction history and provide better support.
• Cookie data: Depending on the type of cookie — session cookies expire when the browser is closed, while persistent cookies may be stored for up to 2 years.

The 811c platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18.

All account applicants are required to verify their age during registration and undergo a KYC process that requires valid identification documents. Should we find that personal data of an individual under 18 has been collected, we will take immediate steps to delete that data and close the account in question.

811c also supports online child protection programmes and encourages parents to use parental control software to restrict children's access to online gambling websites. This is part of our commitment to responsible gaming and the protection of vulnerable individuals.

811c reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or service improvements. Each new version supersedes the previous one and takes effect as soon as it is published on our website.

When we make material changes to this policy, we will:

• Updating the "Last Updated" date at the top of this document.
• Displaying a clear notice on the platform's home page for a minimum of 14 days.
• Sending email notifications to all active members for significant changes.
• In cases of significant changes that require renewed consent, we will ask you to accept the new policy before continuing to use the platform.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data. Continued use of the 811c platform after policy changes are published constitutes your acceptance of the updated terms.